Order Policy: Cancellations, Changes & Returns

We want you to be completely satisfied with your Essentials Hoodie experience. Please review our policies below to understand your options for cancellations, changes, and returns.

Order Cancellations

We get it—sometimes you have a change of heart. You have a limited window to cancel your order.

  • You may request to cancel your order within 24 hours of purchase.
  • A $25 USD restocking fee will apply to all cancellations to cover order processing and administrative costs.
  • If your order has already been processed or shipped, we are unable to cancel it.

To request a cancellation, please email us at support@essentialshoodies.com with your order number.

Order Changes

Need to update your size, color, or shipping address? We’ll do our best to help if we hear from you quickly.

  • All change requests must be made within 24 hours of purchase.
  • After this 24-hour window, your order is likely moving through our fulfillment process and can no longer be modified.

Returns & Exchanges

Please note that we do not offer refunds. However, we are happy to offer an exchange or store credit for items that meet the following conditions.

We Accept Returns Within 30 Days If:

  • You received the wrong item.
  • You received a defective or damaged item.

Return Conditions:

  • Items must be unworn, unwashed, and have all original tags attached.
  • Items must be returned in the original packaging.
  • Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong item shipped).

Important Notes

  • Limited Availability: Due to the nature of our limited drops, exchanges are subject to stock availability. We cannot guarantee your desired size or color will be in stock.
  • Final Sale Items: Some exclusive, promotional, or custom pieces are marked as final sale and are not eligible for return or exchange.
  • Fraud Prevention: To protect our community, we reserve the right to issue reimbursements as store credit instead of a refund to the original payment method in certain circumstances.

Still Have Questions?

Our customer service team is here to help clarify any of these policies or assist with your specific situation.

Reach out to us at:
📧 support@essentialshoodies.com